Frequently Asked Questions
Product
01 How can I make a purchase?
You can purchase our mousepads directly from our website. Simply add the desired product to your cart and proceed to checkout. Remember, during the soft launch phase, a unique code is required to make a purchase.
02 What payment methods do you accept?
We accept several payment methods including major credit cards (Visa, MasterCard, American Express), Apple Pay, and Google Pay.
03 Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.
04 Do you offer international shipping?
Currently, we only ship within Europe. Please check back in the future as we expand our shipping options.
Purchases
01 What materials are used in your mousepads?
Our mousepads are made with a high-quality micro-textured cloth surface for optimal precision, and a natural rubber base for stability. They also feature anti-fray stitched edges for durability.
02 Are your mousepads machine washable?
Yes, our mousepads are designed to be machine washable. Wash them on a gentle cycle at 30°C and lay flat to dry. Do not tumble dry or iron.
03 What sizes do your mousepads come in?
Our mousepads are available in an extra-large size, measuring 900x400mm, which is ideal for accommodating both your mouse and keyboard.
04 How do I choose the right mousepad for my needs?
Consider your desk space and whether you need extra room for both your mouse and keyboard. Also, think about the type of surface texture you prefer for gaming or professional use. Our website provides detailed descriptions to help you decide. General
05 How can I contact customer support?
You can reach our customer support team via email at support@phantum.co or through our contact form on the website. We are here to help with any questions or concerns you may have
06 Do you offer any warranties or guarantees?
Yes, all our mousepads come with a one-year warranty that covers any manufacturing defects. For more details, please visit our warranty section on the website.
07 How do I receive updates about new products or promotions?
You can stay updated by subscribing to our newsletter. Just enter your email at the bottom of our homepage, and you’ll be the first to know about our new releases and exclusive offers.
08 Where can I find reviews about your products?
Customer reviews can be found on each product page beneath the product description. These reviews are from verified buyers and can provide additional insights into our products’ quality and performance.