Refund Policy

Return Eligibility:
At Phantum, we strive to ensure that all our customers are satisfied with their purchases. If, for any reason, you are not completely satisfied, you can return your product within 14 days of receipt.

Conditions for Return:
To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. The product and the packaging must not be damaged or altered in any way.

Return Process:

Contact Us: To initiate a return, please contact us at support@phantum.co with your order number and details about the product you wish to return. We will provide you with instructions on how and where to send your package.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Inspection:

Once we receive your returned item, our team will inspect it and notify you of the receipt of your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Refunds:
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@phantum.co.

Contact Us:
If you have any questions on how to return your item to us, contact us at support@phantum.co.