Refund policy

Return Eligibility:

At Phantum, we strive to ensure complete customer satisfaction with every purchase. If, for any reason, you are not entirely satisfied, you may return your product within 14 days of receiving it.

Return Conditions:

To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging. Both the product and its packaging must be free from any damage or alteration.

Return Process:

Contact Us: To initiate a return, please contact us at support@phantum.co with your order number and details of the product you wish to return. We will provide instructions on how and where to send your package.

Shipping:

You are responsible for the return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Inspection:

Once we receive your returned item, our team will inspect it and notify you that it has been received. We will promptly inform you of the status of your refund following the inspection.

Refunds:

If your return is approved, we will process a refund to your original payment method. The refund will be credited within a certain number of days, depending on your card issuer’s policies.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@phantum.co.

Contact Us:

If you have any questions about how to return your item, please contact us at support@phantum.co.